US Bank

Letter of Appreciation – Brenda and Brittany (Southern Highlands Branch) To: U.S. Bank – Customer Relations Southern Highlands Branch 10600 Southern Highlands Pkwy Las Vegas, NV 89141 Subject: Letter of Appreciation – Brenda and Brittany (Southern Highlands Branch) Dear U.S. Bank Leadership, I am writing to formally recognize and commend two of your outstanding employees at the Southern Highlands branch: Brenda and her supervisor, Brittany. Their professionalism, efficiency, and dedication exemplify the highest standards of customer service, and I believe their contributions deserve formal acknowledgment. During a recent and highly distressing experience at another U.S. Bank branch (Corona Del Mar, CA), I encountered serious difficulties in accessing basic account services through my authorized representative. The situation was both stressful and unnecessary, ultimately requiring me to appear in person despite ongoing medical limitations. Amid this experience, Brenda stood out as a model of clarity, professionalism, and compassion. She took initiative by contacting the California branch directly and even screen-shared internal bank information to guide their staff through the proper process. She remained calm and patient, despite their resistance and failure to follow through. Brittany, her supervisor, provided equally strong support and demonstrated leadership that clearly empowers employees to do the right thing for customers. In a time when accessible and respectful service is essential—especially for customers managing medical conditions—Brenda and Brittany went above and beyond to assist me. Their commitment not only resolved the situation, but also reaffirmed my confidence in U.S. Bank as a whole. Please extend my sincere gratitude to both of them, and I respectfully request that this letter be placed in their personnel files as a token of recognition for their excellence. Sincerely, Marlene Redmond (702) 245-****